Frequently asked questions

On Yadoct (yadoct.com), search for a doctor, dentist or clinic by specialty and wilaya anywhere in Algeria, check their profile (address, opening hours, consultation reasons) and book an appointment online from the website or the Yadoct app. Every healthcare professional listed on Yadoct has a public profile page from which a consultation can be booked.

Yes. For a patient, finding a doctor and booking an appointment on yadoct.com or in the Yadoct app is free: Yadoct charges the patient nothing. The consultation is paid directly at the practice, at the practitioner’s own rates.

No. On the yadoct.com website, booking needs no account, no sign-up and no download: a first name, a last name and a phone number are enough, then the Yadoct team calls you to confirm the request. In the Yadoct app, the appointment goes straight to the practice, with no confirmation call.

Yadoct launched in Algiers and is expanding step by step to other wilayas across Algeria. Every doctor, dentist or clinic listed on Yadoct appears with their address, opening hours and consultation reasons, and can be booked from their profile page.

On the doctor’s profile page on yadoct.com, Yadoct shows the practice’s queue live: whether it is open, the number being served, how many patients are waiting and the estimated wait. Taking a ticket remotely and following your position in real time is done in the Yadoct app.

Our application helps users manage their time effectively by tracking real-time queue progress, booking appointments, and providing smart notifications. It also offers features for clinics and doctors to streamline their operations and improve patient experiences.

The app is primarily designed for patients, offering a seamless experience for booking appointments, tracking queues, and managing their healthcare needs. However, we also provide a comprehensive system for healthcare professionals, including individual doctors, clinics, and dental offices. This system allows professionals to efficiently manage queues, schedules, patient records, inventories, expenses, and more, all in one place.

The app updates your position in the queue in real time using intelligent algorithms. You can view your current status on your mobile device or any connected screen in the clinic.

Yes, the app sends push notifications and SMS alerts to inform you when your turn is approaching. You can even set your own notification preferences, and you will also receive SMS if you are not online.

We understand that delays can occur, and our system is designed to handle such situations fairly and efficiently. If you're late, the app will notify you. Each doctor or clinic sets their own late time rules. If it's your turn and you're not present, the doctor can change your status to "Late." This automatically moves you to a separate list, and you will see a countdown timer in your app. If you arrive before the late timer expires, you must speak with the doctor or assistant to reactivate your status. If you completely miss your turn and do not show up, you will receive a -1 point in your user level as a reminder to stay punctual.

Absolutely. The app provides estimated waiting times so you can plan your activities, such as running errands or relaxing at home, before heading back.

Simply log in to the app, choose your preferred doctor or clinic, select an available time slot, and confirm your booking. The clinic's team or an automated system will validate your appointment.

Yes, you can modify or cancel your appointment through the app up to a specified time set by the clinic or doctor.

Yes, the app offers video consultations for certain specialists, such as psychologists or general practitioners, allowing you to have remote sessions.

Even if appointments are scheduled directly at the clinic, the app integrates with the clinic's systems to ensure smooth queue management for all patients.

You'll receive reminders via push notifications or SMS for your appointments and queue position updates.